Privacy Policy & Collection Notice

Oh Shift Counselling
Last updated: 22 October 2026

Your privacy

Oh Shift Counselling respects your privacy and recognises that reaching out for counselling may involve sharing personal and sensitive information.

This policy explains how personal information submitted through our website and referral form is collected, used, stored and managed.

Who collects your information?

Oh Shift Counselling collects information submitted through its website and referral form.

Our website and referral form are hosted through Wix, which provides the technology used to receive and manage enquiries.

What information do we collect?

Depending on the enquiry or referral, we may collect:

Your name and contact details
Your preferred method of contact
Information about the support you're seeking
Relevant accessibility or communication preferences
Any additional information you choose to provide
Information about another person, where a referral is submitted on their behalf

Some information may be considered sensitive or health information under Australian privacy law.

Why do we collect this information?

We collect information to:

Receive and respond to enquiries and referrals
Understand the general nature of the support being requested
Consider whether our services may be suitable
Communicate about availability, next steps or alternative services where appropriate
Facilitate the intake process if counselling services are offered and accepted

What information is required?

Our referral form identifies the information required to submit an enquiry. Other information is optional unless otherwise indicated.

If required information is not provided, we may be unable to respond to or appropriately assess the enquiry.

You are encouraged to share only the information necessary for your initial enquiry.

Referrals made on behalf of someone else

If you submit a referral on behalf of another person, you should have their permission or another lawful basis to share their personal information.

Oh Shift Counselling may contact the person directly to confirm their details, discuss the referral and obtain appropriate consent before counselling begins.

How is information received and stored?

Our website and referral form are hosted through Wix. Information submitted through the form is designated as personal information within Wix and is delivered to Oh Shift Counselling through our business email. Information may also be processed or retained within Wix's systems.

If a counselling relationship is established, relevant client information and subsequent counselling records will be stored and managed through Halaxy, our practice management platform.

Further information about counselling records, confidentiality and consent is provided as part of the counselling intake process.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access and disclosure.

Who can access your information?

Information may be accessible to Oh Shift Counselling and service providers necessary to operate our website, email and practice management systems.

Information may also be disclosed to another person or organisation with your consent, or where required or authorised by law.

Consent and counselling services

By submitting an enquiry or referral, you acknowledge the collection and use of information as described in this policy.

Submitting a referral does not constitute consent to counselling, establish a therapeutic relationship or guarantee that an appointment or service will be offered.

Separate information about informed consent, confidentiality and the terms of counselling services will be provided during intake if a counselling relationship is established.

Access, correction and privacy concerns

You can contact Oh Shift Counselling at luke@ohshiftcounselling.com.au to:

Request access to personal information held about you
Request correction of information that is inaccurate or outdated
Withdraw an enquiry before counselling services begin
Raise a concern or complaint about how your personal information has been handled

Requests and complaints will be handled in accordance with applicable Australian privacy and health information requirements, including the Privacy Act 1988 (Cth) where applicable.

If a privacy complaint remains unresolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Urgent help

The website referral form is not monitored as a crisis response service and should not be used to seek urgent or emergency assistance.

If you or someone else is in immediate danger, call Triple Zero (000).

For immediate emotional support, Lifeline is available on 13 11 14.

Changes to this policy

This policy may be updated to reflect changes in our services, technology or legal obligations. The latest version will be available on our website.